Frequently Asked Questions
Everything you need to know about shopping with Tirelli
What is Tirelli's standard shipping policy?
We offer standard and express shipping options. Domestic orders are typically processed within 1-2 business days, with free standard shipping available on orders over a specific threshold.
How do I return or exchange an item?
If you are not satisfied with your purchase, you can return full-priced items within 14 days of receipt for a refund or exchange, provided the garments are unworn and have all original tags attached.
How can I ensure I select the correct size?
Each product page features a detailed size guide. Tirelli garments are designed with various silhouettes in mind, ranging from tailored to relaxed fits, so we recommend checking specific measurements before purchasing.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and buy-now-pay-later services such as Afterpay.
Can I modify or cancel my order after it has been placed?
Our team works quickly to dispatch orders, so we are often unable to make changes once an order is confirmed. Please contact our customer service team immediately if you notice an error.
How do I care for my Tirelli garments?
To maintain the longevity of our high-quality fabrics, we recommend following the specific care instructions located on the internal garment label, which usually suggest a cold gentle machine wash or hand wash.